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Customer Support

Questions about an order, a delivery, an invoice, a return or your B2B store access? Tell us below — one form, one team, and a personal reply within 24–48 business hours, usually sooner.

Credit noteReturnInvoice or correctionOrder status & deliveryShopify accessGeneral question
  • Step 1Choose your request type

    The form adapts and only asks for what we need to solve that case.

  • Step 2Add the details

    Order number, products, tracking or invoice reference — whatever applies. Attach photos or documents if useful.

  • Step 3We take it from here

    You get a confirmation by email with your ticket number, and every update lands in the same email thread.

Open a support ticket

Already a Crevel customer? Log in and we fill in your details for you.

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Frequently asked questions

How fast will I get an answer?

Every ticket gets a personal reply from our Customer Support team within 24–48 business hours, Monday to Friday — usually sooner.

Which requests can I open here?

Credit notes, returns, invoices or invoice corrections, order status and delivery questions, access to the B2B store and any general question. Pick the type in the form and it will only ask for what we need.

Do I need to log in?

No. If you are logged in to your Crevel account we fill in your name and email for you; otherwise just type your email and we will link the ticket to your account.

How do I follow up on my ticket?

You receive a confirmation email with your ticket number. Reply to that email — or to any later update — and your message goes straight into the same ticket. Please don't open a second ticket for the same case.

Can I attach photos or documents?

Yes. Use "Attach files" at the bottom of the form for photos of damaged goods, delivery notes, invoices or screenshots.

Is there another way to reach the team?

The form is the fastest way, because it lands directly with the right people. If you really cannot use it, email sales.support@creveleurope.com or call +49 (0) 173 385 6189 during business hours (CET).

Where is Crevel based?

Crevel Europe GmbH, Im Hülsenfeld 10, 40721 Hilden, Germany.