Frequently Asked Queries
Our logistic center is located in Hilden, Germany. From there, we serve all the countries in Europe.
We are the only importer of Mexican goods in Europe with our own operations in Guadalajara, Mexico, and Baltimore, US. That gives us full control of the supply chain of the product from producer to client.
We are the only importer of Mexican goods in Europe with our own operations in Guadalajara, Mexico, and Baltimore, US. That gives us full control of the supply chain of the product from producer to client.
Yes, we can. We take care of everything in terms of logistics and import/export procedures.
We relabel the product according to EU regulation. Our labels are in Spanish, German, French and Dutch. If your language is not listed here, we can work on an ad hoc basis.
We only sell B2B: foodservice distributors, shops, eCommerce platforms, wholesalers, cash and carry, supermarkets or restaurants chains.
Customer service, logistic service and product service (BBDs, innovation, stock depth)
We will quickly act on it and offer you a solution within 12 hours.
Our catalogs change frequently since we add new references to the catalog or we bring products based on seasonality. However, 85% of the catalog is fixed in order to give visibility to our clients in terms of purchase planning.
Yes, although we have a small assortment of Tex Mex products from the US.
Yes, we do. Contact us and tell us what you need.
Normally, within 1-3 hours.
For big quantities, we advise our clients to make pre-orders that have a lead time of 30-40 days. With over 400 references, big stock on each item is not guaranteed.
Payment is done via bank transfer in EUR.
No.
Pallets. We work with 3 logistic companies with European coverage.